FREQUENTLY ASKED QUESTIONS.

In-stock orders are typically processed within 1–3 business days. Delivery is generally 3–5 business days after processing. Made-to-order and custom pieces require additional production time.

VIEW SHIPPING POLICY

Yes. CRUDDA ships internationally. Shipping costs and estimated delivery times vary by destination. International orders may be subject to duties, taxes or import fees imposed by the destination country.

Yes. NYC pickup is available by arrangement. Pickup details will be provided once your order is ready.

Once your order ships, you'll receive tracking information by email. You can also check the latest status of your shipment anytime through our Track Your Order page using your order information.

TRACK YOUR ORDER

Contact us as soon as possible if you need to change your shipping address. Changes may be possible before fulfillment begins but cannot be guaranteed once an order has been processed or shipped.

CONTACT US

Signature requirements may vary depending on the value of the order and shipping method. If a signature is required, someone will need to be available to accept the package.

Yes. All CRUDDA purchases are final sale unless the item arrives damaged, defective or incorrect. We do not accept returns or exchanges for change of mind, sizing preference or items that have been worn.

VIEW RETURN POLICY

Contact CRUDDA as soon as possible after placing your order. If your order has not entered processing or production, we may be able to make a change or cancellation. Once processing or production has begun, the order cannot be changed or cancelled.

CONTACT US

Every CRUDDA piece is quality checked before shipment. If your jewelry arrives damaged or with a manufacturing defect, contact us as soon as possible with your order number and clear photos of the item and packaging. Damaged or defective items are eligible for return, subject to inspection.

START A RETURN REQUEST

If you receive an item different from what you ordered, contact us as soon as possible with your order number and photos. We'll arrange the appropriate replacement or return at no additional cost to you.

START A RETURN REQUEST

Approved returns are issued as CRUDDA store credit unless otherwise required by applicable law.

Proper care depends on the metals, stones and materials in your piece. Avoid harsh chemicals, chlorine, unnecessary moisture and impact. For routine cleaning, use a soft, non-abrasive jewelry cloth and store your pieces separately when not being worn.

VIEW JEWELRY CARE GUIDE

Yes. CRUDDA offers repair services for eligible pieces. Most repairs are a paid service, with pricing depending on the piece and work required. Submit your piece and issue for evaluation.

REQUEST A REPAIR

Certain pieces can be resized depending on their design and construction. Submit the piece and the size adjustment needed so we can determine whether resizing is possible and the cost.

REQUEST A RESIZE

Yes. Qualifying manufacturing defects are covered under CRUDDA's warranty. Normal wear, accidental damage, improper care, loss or damage caused by third-party alterations or repairs are not considered manufacturing defects.

SUBMIT A WARRANTY ISSUE

Every custom piece is priced individually based on factors such as size, metal, stone selection, weight and design complexity. Final pricing is determined once the design specifications are established.

GET A QUOTE

CRUDDA works with a wide range of metals, stones and materials. Options can include silver, solid gold, platinum, moissanite, lab-grown and natural diamonds, precious and semi-precious gemstones, pearls and select organic materials.

Most custom pieces take approximately 2–3 weeks to produce after the final design is approved. More complex projects may require 3–6 weeks.

VIEW CUSTOM PROCESS

Visit our Custom Work page to submit your idea, inspiration and project details. From there, you can view the full CRUDDA custom process and get started.

START YOUR CUSTOM