Refund policy
RETURNS & EXCHANGES
We want every CRUDDA piece to arrive as expected. All jewelry is quality checked before shipment.
Because of the nature of our products, all CRUDDA purchases are final sale unless an item arrives damaged, defective or incorrect, except where otherwise required by applicable law.
We do not accept returns or exchanges for change of mind, sizing preference, or items that have been worn or used.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, has a manufacturing defect, or you receive an item different from what you ordered, please submit a Return / Repair Request as soon as possible after delivery.
Your request should include your order information, a description of the issue, and clear photos of the item and its packaging so we can evaluate the claim.
START A RETURN / REPAIR REQUEST →
If your request is approved, we will provide instructions on how and where to send your item.
Do not send an item back before receiving return instructions from CRUDDA. Items sent back without an approved request may not be accepted.
RETURN ELIGIBILITY
For an approved return, the item must be returned in the condition in which it was received and include any original packaging or materials requested by CRUDDA.
Returned items are inspected before store credit, replacement, repair, or another applicable resolution is issued.
Items showing wear, misuse, accidental damage, improper care, unauthorized alterations, or damage unrelated to the reported issue may not qualify.
CUSTOM & MADE-TO-ORDER JEWELRY
Custom, personalized, special-order and made-to-order pieces are final sale and cannot be returned or exchanged for change of mind.
If a custom or made-to-order piece arrives damaged, defective or incorrect, you may still submit a Return / Repair Request for evaluation.
START A RETURN / REPAIR REQUEST →
CANCELLATIONS & ORDER CHANGES
If you need to cancel or change an order, contact CRUDDA as soon as possible.
If your order has not entered processing or production, we may be able to accommodate the request. Once processing or production has begun, the order cannot be changed or cancelled.
EXCHANGES
CRUDDA does not offer exchanges for change of mind, sizing preference, or previously worn items.
If you received a damaged, defective or incorrect item, submit a Return / Repair Request so we can determine the appropriate resolution.
START A RETURN / REPAIR REQUEST →
APPROVED RETURNS & STORE CREDIT
Approved returns are issued as CRUDDA store credit unless otherwise required by applicable law.
Store credit will be issued after the returned item has been received and inspected. We will contact you once the inspection is complete and let you know the outcome of your return.
REPAIRS & RESIZING
Repairs and resizing are handled separately from standard returns. Most repairs and resizing services are paid services, with availability and pricing depending on the piece and work required.
Manufacturing defects that qualify under CRUDDA's warranty will be evaluated separately from normal wear, accidental damage, improper care or third-party alterations.
START A RETURN / REPAIR REQUEST →
EUROPEAN UNION ORDERS
For merchandise shipped to the European Union, applicable consumer laws may provide cancellation or withdrawal rights that override portions of this policy. Where those rights apply, CRUDDA will honor the requirements of applicable law.
Custom or personalized goods may be excluded from statutory withdrawal rights where permitted by applicable law.
QUESTIONS
For questions about a return, repair, damaged order or this policy, contact CRUDDA through our Contact page.