RETURN / REPAIR REQUEST.
Submit your request below and our team will review the details before providing return, repair or service instructions.
PLEASE REVIEW FIRST.
All purchases are generally final sale unless an item arrives damaged, defective or incorrect, except where applicable law requires otherwise.
Wait until your request has been reviewed and approved. Return instructions will be provided after approval.
Provide your order number, item information and a clear description of the issue.
For damaged, defective or incorrect items, our team may request clear photos of the jewelry and packaging.
Submitting this form does not automatically authorize a return, refund, repair or exchange.
Approved eligible returns are generally issued as CRUDDA store credit unless otherwise required by applicable law. Repairs, resizing and other service requests may involve additional charges.
TELL US WHAT HAPPENED.
Complete the form below. Our team will review your request and contact you with the next steps.
CUSTOM & MADE-TO-ORDER.
Custom, personalized and made-to-order jewelry is generally final sale for change of mind. Damaged, defective or incorrect items can still be submitted for review.
SERVICE REQUESTS.
Repairs and resizing are reviewed separately from returns. Charges may apply depending on the service required and the condition of the piece.