Shipping policy
SHIPPING & DELIVERY POLICY
At CRUDDA, every order is carefully prepared and quality checked before shipment. The following policy explains our processing times, delivery estimates, tracking, NYC pickup and international shipping.
ORDER PROCESSING
In-stock orders are typically processed within 1–3 business days after payment and any required order verification is completed.
Processing time is separate from shipping time.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Certain high-value orders may require additional verification before fulfillment. If verification is required, CRUDDA will contact you using the information provided with your order.
SHIPPING & DELIVERY TIMES
After processing, standard delivery is generally estimated at 3–5 business days.
Shipping and delivery dates are estimates and are not guaranteed. Delivery times may vary depending on the destination, shipping carrier, weather, customs processing and other circumstances outside CRUDDA's reasonable control.
Made-to-order and custom jewelry require production before they can be shipped.
CUSTOM & MADE-TO-ORDER JEWELRY
Custom and made-to-order pieces require additional production time.
Most custom pieces take approximately 2–3 weeks after final design approval to produce. More complex projects may require approximately 3–6 weeks.
Once production is complete and the piece passes our quality check, the order will be prepared for shipment or NYC pickup.
Production and delivery estimates may vary depending on the complexity of the piece and other circumstances involved in production.
ORDER TRACKING
Once your order ships, tracking information will be sent to the email address associated with your order.
Please allow time for the shipping carrier to update tracking information after your package has been accepted.
You can also check your shipment through our Track Your Order page.
TRACK YOUR ORDER:
https://crudda.us/pages/track
SHIPPING ADDRESS CHANGES
Please review your shipping information carefully before completing your purchase.
If you need to change your shipping address, contact CRUDDA as soon as possible.
We may be able to update your address if fulfillment has not begun. Once an order has been processed or shipped, an address change cannot be guaranteed.
CONTACT CRUDDA:
https://crudda.us/pages/contact
SIGNATURE REQUIREMENTS
Certain orders may require a signature upon delivery depending on the order value, destination or shipping method.
If a signature is required, someone must be available to accept the shipment.
NYC PICKUP
NYC pickup is available by arrangement for eligible orders.
Do not arrive for pickup until CRUDDA has confirmed that your order is ready and provided pickup instructions.
Pickup details will be provided directly to you once your order is ready.
INTERNATIONAL SHIPPING
CRUDDA ships internationally to eligible destinations.
International shipping rates and estimated delivery times vary depending on the destination and available shipping method.
International shipments may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country or local authorities.
Unless otherwise required by applicable law or expressly stated by CRUDDA, these charges are the responsibility of the customer and are not included in the product or shipping price paid to CRUDDA.
Customs processing may also cause additional delivery delays outside CRUDDA's control.
DELIVERY DELAYS
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside CRUDDA's control, including carrier delays, severe weather, customs processing, service disruptions and other unforeseen events.
CRUDDA will provide available tracking information so you can follow the progress of your shipment.
A carrier delay does not automatically qualify an order for cancellation or refund.
LOST, MISSING OR DAMAGED PACKAGES
If tracking indicates an issue with your shipment or your package arrives visibly damaged, please contact CRUDDA as soon as possible.
If your jewelry itself arrives damaged, defective or incorrect, submit a Return / Repair Request with your order information and clear photos of the item and packaging.
RETURN / REPAIR REQUEST:
https://crudda.us/pages/return
Do not return an item without first receiving return instructions from CRUDDA.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address when placing an order.
CRUDDA is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If a package is returned to CRUDDA because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.
QUESTIONS
For questions about shipping, delivery, tracking or NYC pickup, contact CRUDDA through our Contact page.
CONTACT CRUDDA:
https://crudda.us/pages/contact